Privacy Policy

Last updated: January 2026

Overview

At SP Customs, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

Personal Information: When you make a purchase, we collect:

  • Name and contact details (email, phone number)
  • Shipping and billing address
  • Payment information (processed securely by payment partners)
  • Order history and preferences

Automatically Collected Information:

  • Device and browser information
  • IP address and location data
  • Pages visited and time spent on site
  • Referring website information

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about orders, products, and services
  • Send promotional communications (with your consent)
  • Improve our website and customer service
  • Detect and prevent fraud
  • Comply with legal obligations

3. Information Sharing

We may share your information with:

  • Service Providers: Shipping partners, payment processors, analytics services
  • Business Partners: For joint promotions or collaborations
  • Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

  • SSL encryption for all data transmission
  • Secure payment processing through trusted partners
  • Regular security audits and updates
  • Limited employee access to personal data

5. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookies through your browser settings.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Request data portability

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

  • Email: privacy@spcustoms.com
  • Phone: Contact via WhatsApp or website
  • Address: 377/6, Kottara, Mangaluru, Karnataka 575006