Terms of Service

Last updated: January 2026

Agreement to Terms

By accessing or using SP Customs website and services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

1. Use of Our Services

By using our services, you agree to:

  • Provide accurate and complete information when placing orders
  • Use our services only for lawful purposes
  • Not attempt to interfere with the proper functioning of our website
  • Not use automated systems to access our services without permission
  • Be at least 18 years old or have parental consent

2. Products & Pricing

  • All prices are listed in Indian Rupees (INR) and include applicable taxes
  • We reserve the right to change prices without prior notice
  • Product images are for illustration purposes; actual products may vary slightly
  • We make every effort to ensure accuracy, but errors in pricing or product information may occur
  • We reserve the right to cancel orders affected by pricing errors

3. Orders & Payment

  • Placing an order constitutes an offer to purchase
  • We reserve the right to accept or decline any order
  • Order confirmation does not guarantee availability
  • Payment must be received in full before shipping
  • We use secure third-party payment processors

4. Shipping & Delivery

  • Delivery times are estimates and not guaranteed
  • Risk of loss passes to you upon delivery
  • Shipping charges are non-refundable
  • We are not responsible for delays caused by shipping carriers
  • Please review our Shipping Policy for details

5. Returns & Refunds

  • Returns accepted within 7 days of delivery for eligible products
  • Products must be unused and in original packaging
  • Some products are non-returnable (see Returns Policy)
  • Refunds will be processed to original payment method
  • We reserve the right to refuse returns that don't meet our criteria

6. Warranty

  • Products carry manufacturer warranty as specified
  • Warranty does not cover misuse, accidents, or unauthorized modifications
  • Warranty claims must be made through our customer service
  • See our Warranty Policy for details

7. Installation Services

  • Installation services are subject to availability
  • Installation charges are separate from product costs
  • We are not liable for pre-existing vehicle conditions
  • Installation warranty covers workmanship only

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of SP Customs or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

9. Limitation of Liability

SP Customs shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount paid by you for the specific product or service in question.

10. Indemnification

You agree to indemnify and hold harmless SP Customs and its affiliates from any claims, damages, or expenses arising from your use of our services or violation of these terms.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mangaluru, Karnataka.

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified terms.

13. Contact Information

For questions about these Terms of Service, please contact us:

  • Email: legal@spcustoms.com
  • Phone: Contact via WhatsApp or website
  • Address: 377/6, Kottara, Mangaluru, Karnataka 575006