Last updated: March 2025
This Refund Policy explains when and how SP Customs (“we”, “us”, “our”) processes refunds for purchases made through our website. We aim to resolve eligible return and refund requests fairly and in line with the terms below.
You may request a return and refund within 7 (seven) days of delivery for products that are:
Original invoice or proof of purchase is required for all return and refund requests.
The following are generally not eligible for return or refund:
To initiate a return or refund, contact us within 7 days of delivery via email at contact@spcustoms.com or through our website/WhatsApp, and provide your order number and reason for the request. We will review your request and inform you whether it is eligible. For approved returns, you must pack the product securely in its original packaging (where possible) and send it back or arrange pickup as we instruct. Once we receive and verify the product, we will process the refund in accordance with this policy.
Refunds will be credited to the original payment method used for the purchase. Processing times depend on your bank or payment provider: UPI and wallets may reflect within 24–48 hours; card and net banking refunds typically within 5–10 business days. For cash-on-delivery orders, we will process the refund via bank transfer within 5–7 business days after the return is approved and received. We are not responsible for delays caused by banks or payment processors.
Shipping charges paid at the time of order are generally non-refundable, unless the return is due to our error (e.g. wrong or defective product). If we arrange pickup for an approved return, we will communicate any applicable charges, if any, at the time of the return.
Exchanges are subject to product availability. If you wish to exchange an item, contact us within the return period. We will treat it as a return and, if eligible, process a refund or apply the amount toward a new order as agreed with you.
We reserve the right to refuse returns that do not meet the conditions in this policy or that appear to be fraudulent. If you disagree with our decision, you may contact us at contact@spcustoms.com with your order details and we will try to resolve the matter in good faith.
We may update this Refund Policy from time to time. The current version will be posted on this page with an updated “Last updated” date. The policy in effect at the time of your purchase applies to your order.
For questions about returns or refunds, or this policy, contact us at: