Last updated: March 2025
This Shipping Policy describes how SP Customs (“we”, “us”, “our”) delivers products ordered through our website. By placing an order, you agree to the terms set out below. We deliver across India and aim to process and ship orders in a timely manner.
We ship to addresses within India. Delivery timeframes vary by location (e.g. metro cities, tier 1 and tier 2 cities, and remote areas). We are not responsible for delays caused by the shipping carrier, customs, or circumstances outside our control.
Orders are processed on business days. Once your order is confirmed and payment is received, we will pack and hand over the shipment to our logistics partner. You will receive order and tracking details (where applicable) via email or phone.
Shipping charges, if any, will be shown at checkout before you complete payment. We may offer free or discounted shipping on certain orders as per our promotions. Shipping costs are non-refundable except where required by law or as stated in our Refund Policy.
Estimated delivery times are indicative only and not guaranteed. Factors such as location, carrier capacity, and weather may affect delivery. We will make reasonable efforts to meet stated estimates but are not liable for delays beyond our control.
Where tracking is available, we will share the tracking information with you. Risk of loss and title for the goods pass to you upon delivery to the address you provided. It is your responsibility to ensure someone is available to receive the delivery where required.
You are responsible for providing an accurate and complete shipping address. We are not liable for failed or delayed delivery due to incorrect or incomplete address details. Additional charges may apply for re-shipment if a delivery fails for this reason.
We may update this Shipping Policy from time to time. The current version will be posted on this page with an updated “Last updated” date. Your continued use of our site or services after changes constitutes acceptance of the revised policy.
For questions about shipping or this policy, contact us at: